Vendor Solution Integration

Selecting and integrating a vendor solution into your IT infrastructure is one of the most important decisions your company can make. If well-planned, solution integration — from intial requirement analysis to implementation and training — can create breakthroughs in efficiency and effectiveness in an organization. If approached haphazardly, it can induce headaches and costs that exceed even those of a custom-developed solution.

Buying an out-of-the-box solution is almost always preferable when a product with the required feature set is available. That's why we always do extensive research before tackling a project (large or small); no need to invent the wheel twice! However, selecting the right product is critical.

At attention-to-details, we deliver the technical information you need to make a well-informed decision when choosing a vendor product:

• Is the vendor the market leader? If yes: rightfully so? Are competitors catching up with technologically superior products?
• Does the product cover all the necessary (and desired) features?
• Does it provide interfaces to smoothly integrate with other application and data sources in your organization?
• Is it scalable?
• Does the product make extensive use of vendor-neutral technologies (such as XML for data exchange), or is it a proprietary, stand-alone system?
• Concerning product support and troubleshooting resources — is there a wealth of information on the internet about technical aspects of the product, such as objective reviews, message boards, usenet groups and the like? If no, this creates excess dependability on the vendor for support, potentially inflating project costs down the road.
• Official Documentation — Is it in-depth, thorough, and complete, or just an extension of the sales brochures?
• Is the support personnel behind the technical support number frienldy and knowledgeable, or do they have to "get back to the caller" when asked even questions of low difficulty? How long does it take to hear back when a support ticket is opened?

Once a product is chosen, we help you deploy in your existing IT infrastructure. Services offered include:

• Assessing requirements-based customization and configuration needs, including necessary upgrades to the existing IT infrastructure
• Investigating possible gaps in functionality and how they can be filled
• Analyzing security aspects
• Creating a timeline for implementation
• Installation and configuration 
• Working closely with the vendor to create additional components, such as interfaces to other systems, customized reports, etc.
• Deploying and stress-testing in test environment and production by creating and executing a comprehensive set of test cases
• Creating customer-specific training materials

At attention-to-details, we are committed to ensuring that each addition to your IT portfolio will become a strategic asset that will yield high returns.

Contact us today for a free consultation!